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FAQs

The human brain needs balanced auditory input from both sides to develop and maintain normal auditory functions. Unbalanced hearing has many short and long-term negative impacts on central auditory functions and neural functions in general.

Basic price of your hearing aid depends on your audiogram and your overall sensitivity to noise and how sophisticated your hearing aids have to be to compensate for these problems. Specific styles and technical user options typically contribute to the overall price.

As soon as you feel that you have any problems communicating in any environments.

Our hearing aids serve two purposes. To provide audibility by amplifying and modifying all the sounds which you cant hear well anymore, and by removing as much of unwanted noise from a signal as possible. The first one will make sounds audible and the second will help you understanding more clearly and comfortable, even in the presence of background noise.

If your hearing loss remained untreated for a prolonged period you may be suffering from auditory deprivation effects.. Even if your central auditory system has been affected, sophisticated hearing aid technology together with central auditory therapy will greatly improve your hearing.

In cases where the cochlear is too damaged and amplified signals cannot be converted to electrical impulses with sufficient resolution anymore for the central auditory system to derive useful information from it, or if the central auditory system itself is unable to function properly.

Typically our hearing aids last 3 – 5 years depending on the climate and how well the user takes care of them.

Yes, our hearing aids can be repaired or exchanged depending on the manufacturers’ policy.

Hearing aids are selected based on the result of your hearing test (audiogram) and on how sensitive you are to background noise.

Our hearing aids do not treat the medical cause of your hearing problem, like damage to the haircell structure in the cochlear, but the symptoms which manifest itself in bad hearing. Subsequently our hearing aids will need to be used for as long as the medical problems remain.

Typically you will need to do a hearing test, a so called audiogram and a test establishing how well your auditory system can cope with listening to information in competing noise.

Once you have been diagnosed by a medical professional to suffer from a hearing impairment you may come directly to us for a full and detailed assessment of the degree of you problems and to evaluate appropriate treatment options.

The battery compartment and the battery have a certain shape, if the battery is inserted wrongly, typically it needs more effort to close the battery compartment and it might even break the hearing aid housing. Most importantly, the hearing aid will not work if the battery has been inserted wrongly. So the first thing to do if every your our hearing aids does not work, check if your better is inserted correctly.

All hearing aid batteries today are mercury free and pose as little as possible a threat to the environment. You may dispose off your hearing aid batteries the same as you would do with all other commonly used batteries in your household, or bring them back to the place where you bought them, who will know how to appropriately dispose of them.

Yes, that will help to remove moisture which might have gotten trapped inside the hearing aid while wearing.

Please follow your individual user manual to see how to operate your personal our hearing aids. You may also check online at www.thsc.com.sg for instructions. Or just give us a call and we will try to help you.

Yes. There is no harm to your hearing or the hearing aids if you sleep with them because you need to. However normally you would remove them and store them appropriately overnight in a dry box to remove moisture to prolong their life and avoid repairs. If you are worried to hear your alarm clock or other alarms talk to us about appropriate solutions.

Best to store them, with the battery door open, and batteries removed, in a store and dry kit which you can obtain from your hearing aid dispenser.

No, our hearing aids are sensitive to moisture and might get damaged, unless you are having some specially designed water proof our hearing aids.

Every night, when removing and before storing them wipe them with a dry or antiseptic moist tissue.

There might be several options or controls on how to operate your our hearing aids. Just give us a call and we will explain each option. Alternatively consult the operation manual or go online at www.thsc.com.sg for detailed information.

Depending on the model and manufacturer beep signals or even voices indicate end of battery life or other status information. Just give us a call and we will ty to explain each option. Alternatively consult the operation manual or go online at www.thsc.com.sg for detailed information.

Yes, if your hearing aids are turned on, they might make whistling sounds. This should stop as soon as they are securely inside your ears. If the whistling continues while worn, please contact us for help and advice.

Replace the battery with a new one, if still no sound; try to disconnect the sound tube or the filter on the speaker part. If neither of this solves the problem please give us a call and we will advise you of next steps.

There will be a blue indicator for your left hearing aid and a red one for your right our hearing aids. This indicator might be on the back, or inside the battery compartment.

Depending on the model you might be able to do this with a switch or wheel on the hearing aid, via your remote control or via a smart phone Application. Some of our hearing aids will learn your preferred level and adjust automatically after a few times manually adjusting.

No, normally not. Our hearing aids a build so slim, that they easily accommodate the eyeglass temples besides them.

The earmolds with the sound tubes can be easily removed from the hearing aid. They can be washed with a mild soap or with some special cleaning material available from your hearing aid consultant. Before reconnecting the tube to the hearing aids you have to make sure, that absolutely no moisture remains in the tube, as this may damage the hearing aids. We are happy to show you how to do this and provide you will the necessary implements and materials.

This is very individual and depends on you your ears wax production and wax consistency. Typically change your wax filter once you see the opening clogged or you feel the hearing aid having less or no sound.

This is a removal string, helping you to easier remove your hearing aids from the ear. It serves no electrical purpose.

If your hearing aids do not fit correctly in the ear, are covered or are too loud, they might make a squealing sound. Please contact us to find a solution to this problem.

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