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FAQs

Neuromonics Tinnitus Treatment

Over the years, the understanding of causes and factors that contribute to tinnitus perception and disturbance improved tremendously. It is now understood that tinnitus is not a hearing problem, but a neurologically-based condition.

With this understanding, the Neuromonics Tinnitus Treatment stimulates the auditory pathway (using customized music and broadband noise) with the intention of promoting new neural connections that allow the brain to help filter out the tinnitus perception, thus reducing the disturbance and impact of tinnitus.

Clinical studies and usage worldwide, has shown that Neuromonics has a success rate of 91% for suitable candidates. This far exceeds any other tinnitus treatment methods like music therapy, tinnitus masking, medication or counselling. Over 2,000 of suitable candidates in the world have been treated with Neuromonics, 91% of them successful.

At the end of the treatment program of 6 months, 91% of suitable candidates have said that the tinnitus has reduced to the point where their quality of their life, is good again.

Neuromonics is none of this. Neuromonics is a completely different format of treating tinnitus. All the above systems do not have more than a 30% success rate in treating tinnitus. That is what makes Neuromonics so good.

The main difference between Neuromonics and others is that, Neuromonics uses a combination of many different tinnitus treatment therapies, and adds something new:

It treats the patient through the psychological (issues regarding personality and how the patient cope with the tinnitus), neurological (brain function), auditory (ear function).

Through the use of customized music and broadband noise, we retrain the brain to get use to and be less sensitive to the tinnitus sound, eventually the patient’s disturbance level (i.e. patient’s perception of the ringing sound) is reduced to a manageable level or disappear completely for some

Patients will see immediate relief when they are listening to the music. Most patients experience a reduction in the disturbance level within 10 weeks of the treatment. This is a good indication that by the end of the 6 month therapy, there will be very significant improvement.

The whole therapy takes about 6-8 months and the patient can schedule to use it at home or at work every day. It is easy to use and you can use it while reading, working, cooking etc. except watching TV, driving, exercising and bathing. As long as you are awake and using the device, it is considered as the treatment.

NO! You will not need to use the NTT device forever! You only need to use it for 6 to 8 months depending on individual’s progress. However, we advise you to use it in a maintenance stage whereby you only have to use it for 2-4 hours a week instead of daily. We have patients who like the music so much that they continue using it daily despite telling them that they do not need to use it anymore.

You need to be present physically in our shop (Singapore, Indonesia or Malaysia) for the assessment as we will need to conduct a series of test for you.

We first identify the profile of your tinnitus through a hi-frequency hearing test and a thorough counselling and question session.

Using this information, we evaluate whether you are suitable for the treatment. If you fall into the suitable group, we immediately customize the treatment program for you using the Neuromonics software. This will be your specific tinnitus treatment program. You Cannot Interchange This Device With Anyone Else As It Will Not Be Effective!

Once the device is programmed for you, your consultant will guide you on how to use the device to maximise your benefits from the treatment.

You have to come back to us approximately 5-8 times throughout the 6 month treatment program. If there is a need to come back more than that, there will be no additional charges, as long as it is within the 6 month period.

  • 1st Appointment – Introduction of the Treatment, Full audiological Tinnitus Assessment (results will be used to design a customized program). Guidance on how to gain the best results and handling
  • Start of Stage I: Pre Conditioning Stage (12 weeks)
  • 2nd Appointment – Progress Review, Counseling
  • 3rd Appointment – Progress Review (Transition from Stage 1 to Stage 2)
  • 4th Appointment – Progress Review, Counseling
  • 5th Appointment - Final appointment, graduation from treatment

*More appointments might be scheduled in between, depending on individual’s progress

Yes. It is possible to use the Neuromonics device independently or additionally of your hearing aid during quiet times like reading or trying to sleep. Your clinician will be able to work out the most appropriate timing with you. You may have an improved ability to use your hearing aid after completing the Treatment, as your loudness sensitivity is likely to improve.

Please note that hearing aids are designed to amplify sound that may improve specific kind of hearing loss. The amplification may mask tinnitus; however, the masking is not a long-term improvement for tinnitus disturbance. If the tinnitus can be addressed and improved, a new hearing evaluation is recommended to understand if there is a hearing loss that should be treated with our hearing aids.

No. The Neuromonics device is a Class II medical device, regulated by the FDA and requires a prescription from a trained clinician. In addition, through research and clinical trials, it has been shown that in order to get the full benefits of the Neuromonics Tinnitus Treatment, a program of support, monitoring, and education is required.

The Neuromonics Tinnitus Treatment is designed specifically to target the neurological processes of tinnitus, specifically its auditory, attentional and emotional aspects. The Neuromonics Treatment regimen is customized to each patient’s unique hearing and tinnitus profile and scheduled appointments are required to complete the treatment.

The Neuromonics Tinnitus Treatment was developed across countries including USA and Australia. The research process was very thorough and took many years to complete. That is why it is so effective.

This is a treatment that is meant for serious tinnitus cases. If you only have mild tinnitus and can live with it, THIS TREATMENT IS NOT MEANT FOR YOU and les complex solutions are available. But if you are having a serious disturbance in your quality of life by your tinnitus, this is the correct solution.

If one calculates the average people spend on less effective treatments and the time these ineffective treatments take plus the emotional effects ineffective treatments have, the Neuromonics Tinnitus Treatment is very good value for money, especially considering, that in case you are not successful you can refund the device partially, minus the charge for the program (chip) and the treatment and assessments.

The results from your assessment visit will allow us to determine if you are a suitable candidate for the Neuromonics Tinnitus Treatment. A sense of relief while using the treatment may be achieved within 70 days of your fitting appointment. If the Treatment does not meet your expectations, your clinician will take a multi-stepped approach to troubleshoot your situation and try to adjust. Your clinician will analyse your usage data report to monitor how and when you are using the device and we will also monitor the function of the device.

If it is determined that this is not the best treatment for you, Neuromonics does offer a return option.

An option to partially refund the device within 10 weeks (70days) is available) from the date of invoice

However, charge of the Audiological Tinnitus Assessment, creation of individual program and follow up appointments is not refundable.

Refund case must meet the criteria of 2 review appointments within 10 weeks after date of first fitting

Yes. Almost everyone at one time or another has experienced brief periods of mild ringing or other sounds in the ear. Some people have more annoying and constant types of tinnitus. One third of all adults experience more serious tinnitus at some time in their lives. About 10%–15% of adults have prolonged tinnitus requiring medical evaluation. The exact cause of tinnitus is often unknown. One thing is certain: Tinnitus is not imaginary.

No. Tinnitus is a symptom of underlying problems in the auditory system. Just as fever or headache accompanies many different illnesses, tinnitus is a symptom common to many problems. If you have tinnitus, chances are the cause will remain a mystery.

Conditions that might cause tinnitus include:

  • Hearing loss
  • Ménière's disease
  • Loud noise exposure
  • Migraine headaches
  • Head injury
  • Drugs or medicines that are toxic to hearing
  • Anemia
  • Hypertension
  • Stress
  • Too much wax in the ear
  • Certain types of tumors
  • Too much coffee
  • Smoking cigarettes
  • etc...

During the day, the distractions of activities and the sounds around you make your tinnitus less noticeable. When your surroundings are quiet, your tinnitus can seem louder and more bothersome. Fatigue and stress may also make your tinnitus worse.

Tinnitus is a symptom of a problem. The first thing you should do is to try to find out the underlying cause. You should have a medical examination with special attention given to conditions associated with tinnitus. You should also receive a full hearing evaluation by a hearing specialist to see if hearing loss may be causing your tinnitus.

Your hearing should be tested by a hearing specialist or audiologist to see if hearing loss is present. Since tinnitus can be associated with a number of hearing-related conditions, the hearing (audiological) evaluation can help provide information about the cause and treatment options for you.

Tinnitus cannot be measured directly. The specialist relies on information you provide in describing your tinnitus. The specialist will ask you questions such as:

  • Which ear is involved? Right … left … both?
  • Is the ringing constant?
  • Do you notice it more at certain times of the day or night?
  • Can you describe the sound or the ringing?
  • Does the sound have a pitch to it? High pitch … low pitch?
  • How loud does it seem? Does it seem loud or soft?
  • Does the sound change in volume or pitch over time?
  • Do you notice conditions that make the tinnitus worse—such as when drinking caffeinated beverages, when taking particular medicines, or after exposure to noise?
  • Does the tinnitus affect your sleep … your work … your ability to concentrate?
  • How annoying is it? Extremely so, or not terribly bothersome?

In discussing your answers to these questions, the specialist can give you information that will increase your understanding of your tinnitus.

Knowing more about the cause of your tinnitus can be a great relief. When the possible cause of your tinnitus is understood, your stress level (which can make tinnitus worse) is frequently reduced. You can "take charge" by anticipating, preventing, and changing situations that make your tinnitus worse.

The most effective treatment for tinnitus is to eliminate underlying causes. Tinnitus, in some cases, can be a symptom of a treatable medical condition. Unfortunately, in many cases, the cause of tinnitus cannot be identified, or medical or surgical treatment is not an option. In these cases, the tinnitus can still be managed using a variety of other methods. Be sure to discuss with your doctor any medical treatment options before considering tinnitus management.

Tinnitus management can include:

  • Biofeedback
  • Hypnosis
  • Electrical stimulation
  • Relaxation therapy
  • Counseling
  • Habituation therapies
  • Tinnitus maskers
  • Sound machines

Hearing Specialists, Audiologists and otolaryngologists (ear, nose, and throat doctors [ENTs]) routinely collaborate in identifying the cause of tinnitus and providing treatment and management. A treatment that is useful and successful for one person may not be appropriate for another.

The American Tinnitus Association (ATA) has information on various treatment options.

If you have a hearing loss, there is a good chance that a hearing aid will both relieve your tinnitus and help you hear. Your hearing specialist can assist with the selection, fitting, and purchase of the most appropriate our hearing aids for you. Your hearing specialist will also help you learn how derive the greatest benefit from your hearing aids.

Tinnitus maskers look like hearing aids and produce sounds that "mask," or cover up, the tinnitus. The masking sound acts as a distraction and is usually more tolerable than the tinnitus.

The characteristics of the tinnitus (pitch, loudness, location, etc.) that you describe for the specialist determine what kind of masking noise might bring relief. If you have a hearing loss as well as tinnitus, the masker and the hearing aid may operate together as one instrument.

Like all other treatments for tinnitus, maskers are useful for some, but not all people. As with a hearing aid, a careful evaluation by a specialist will help decide whether a tinnitus masker will help you.

Sound machines that provide a steady background of comforting noise can be useful at night or in a quiet environment. Fish tanks, fans, low-volume music, and indoor waterfalls can also be helpful. Today there are even applications for portable media players (iPod or MP3 players) that offer a variety of masking sounds that may reduce the annoyance of tinnitus.

Tinnitus can be stressful because it can be difficult to describe, predict, and manage. Self-help groups are available in many communities for sharing information and coping strategies for living with tinnitus.

Often a self-help group promotes feelings of hope and control. Members of the group share strategies they have found successful in dealing with their tinnitus. It can help to be reassured that you do not have a rare disease or serious brain disorder or are not going deaf. With support, people with tinnitus usually find that they can cope with their tinnitus.

Your hearing specialist might be able to connect you with a self-help group in your area. For additional information or help in finding a group near you, contact the American Tinnitus Association (ATA).

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