25 Apr Andre Hulsbosch
I visited the Hearing Solution Group in Singapore recently for a hearing aid demonstration as I was referred by Dr Aw Chong Yin, ENT Consultant from Raffles Hospital.
While we were there, my wife and I were greeted by the friendly customer service executive who served us with hot coffee and make sure that our short wait was as comfortable as possible. I was then attended by the hearing consultant who was very professional and helpful. We did some tests and he patiently explained to me about my hearing loss and demonstrated the hearing instruments that were most suitable for me. I did not purchase on the spot as I wanted to check if I could claim with my insurance company. The consultant followed up with me subsequently through emails further answering my queries. He was tremendously helpful in providing the necessary report and quotation that was needed by my insurance company.
I subsequently purchased a pair of hearing instruments recommended by the consultant. I have been using them daily and I find them improving my situation particularly at work. Their after-sales service is great and the consultant has been able to fine-tune my instruments to make them work better for me. I really appreciate the professional service and the friendly support that they provide and I will have no hesitation to recommend people who need the services to The Hearing Solution Group.