25 Apr Daniel Foong
As spoken today, I am delighted to say a good word about your professionalism as a Product Specialist at THSC.
Since my 1st appointment with THSC in March 2012, your customer service was extremely outstanding as you took time to explain the different options for hearing aids and provided a customised solution for my hearing loss due to exposure to loud noise many years ago. The after sales customer service support was excellent when I made subsequent visits to THSC to make adjustments to my hearing aid.
Even though I am based overseas, you took time to answer my recent concerns about reduced sound tolerance and pulsating tinnitus which has been really bothering me. I appreciate your sharing and advice on managing my tinnitus to reduce stress and anxiety over my condition.
Thanks again for the great service. Surely, folks like you make the difference to customers of THSC.